FAQ
Advance 2.0 & Advance 2.0+
Here you can find the answers to frequently asked questions for our products Advance 2.0 & Advance 2.0+.
The pointer on the screen doesn’t follow the movements of the control pad, or lags behind.
This is probably due to dust or debris in the Mousetrapper near the sensors. In most cases, you can easily fix this yourself.
All you need is a can of compressed air (available from most office supply and electronics stores). Follow these steps:
- Disconnect the Mousetrapper from the computer.
- Stand it on edge.
- Press and hold the control pad in. Blow the compressed air into the gap that this creates.
- Wait about 5 minutes to make sure that any condensation that has occurred evaporates.
- Then connect the Mousetrapper again and work as usual to see if the problem is gone.
I can’t use the mousetrapper’s edge scroll.
The Advance models have a scroll feature on the right edge of the control pad. To activate scrolling:
- With the control pad standing still, place a finger along the right-hand edge of it, where an infrared beam shines top-to-bottom. Scroll mode starts when you break the beam.
- Scroll as desired, then lift your finger. Scrolling deactivates after about 1 second.
- single movement, place it next to the edge of the plastic frame, then slide the control pad up or down.)
It can take a bit of time to get used to the technique if you haven’t worked with it before, and if the user wants different scrolling methods, there are also scroll buttons.
See the instructions for button configuration on your model.
The mousetrapper does not react when plugged into the computer.
This is probably due to dust or debris in the Mousetrapper near the sensors. In most cases, you can easily fix this yourself.
All you need is a can of compressed air (available from most office supply and electronics stores). Follow the steps below.
- Disconnect the Mousetrapper from the computer.
- Stand it on edge.
- Press and hold the control pad in. Blow the compressed air into the gap that this creates.
- Wait about 5 minutes to make sure that any condensation that has occurred evaporates.
- Then connect the Mousetrapper again and work as usual to see if the problem is gone.
Some of the mousetrapper buttons seem to have no function.
To check which commands are available for each key, download and install our app or use it in your browser.
How do I change the wrist pads on my Mousetrapper?
It is possible to replace the wrist pads on Mousetrapper models Advance 2.0 and Prime if they become worn. New pads can be purchased from our resellers and directly via Mousetrapper. Contact us if you need help with ordering new wrist pads.
Replacing the wrist pads
Start by easing off the frame that surrounds each pad. This can be done entirely by hand or with the help of a thin object. Gently pry up the inside edges of the frame, remove the old pad and insert the new one. Then press the frame back down until all the retention clips snap into place.
I would like to reconfigure Mousetrapper Advance 2.0 or 2.0+ for a Mac.
Hold down the 2 lower large buttons for about 4 sec. LED flashes when switched to Mac.
If you want to set it back to PC mode, do the same as above and the LED confirms with flashing lights.
