FAQ


Here you can find the answers to frequently asked questions! If you have product specific question, please click on each product.

General Questions

+ The pointer on the screen doesn’t follow the movements of the control pad, or lags behind.

This is probably due to dust or debris in the Mousetrapper near the sensors. In most cases, you can easily fix this yourself.

All you need is a can of compressed air (available from most office supply and electronics stores). Follow these steps:

  • Disconnect the Mousetrapper from the computer.
  • Stand it on edge.
  • Press and hold the control pad in. Blow the compressed air into the gap that this creates.
  • Wait about 5 minutes to make sure that any condensation that has occurred evaporates.
  • Then connect the Mousetrapper again and work as usual to see if the problem is gone.

+ The mousetrapper doesn’t work wirelessly (applies to the models: Flexible and Prime).

To work wirelessly with the Mousetrapper, connect the USB receiver – which is stored in a compartment underneath the Mousetrapper – into a free USB slot on your computer.

If you have a Mousetrapper Prime, wireless mode starts automatically; if you have a Flexible, press and hold the On/Off button for about 5 seconds (but not longer than 10 s, because that switches the unit off).

Then disconnect the USB cord and test that your Mousetrapper is working wirelessly.

You can use it wirelessly until the LED begins blinking red. When that happens, you need to charge the battery by reinserting the USB cord. Of course you can keep working as usual while the unit charges. When the LED glows a steady green, the unit is fully charged. The LED should go dark when you disconnect the USB cord.

 

+ I can’t use the mousetrapper’s edge scroll.

The Alpha, Advance, Flexible and Prime models have a scroll feature on the right edge of the control pad. To activate scrolling:

  • With the control pad standing still, place a finger along the right-hand edge of it, where an infrared beam shines top-to-bottom. Scroll mode starts when you break the beam.
  • Scroll as desired, then lift your finger. Scrolling deactivates after about 1 second.
  • single movement, place it next to the edge of the plastic frame, then slide the control pad up or down.)

It can take a bit of time to get used to the technique if you haven’t worked with it before, and if the user wants different scrolling methods, there are also scroll buttons.

See the instructions for button configuration on your model.

+ The mousetrapper does not react when plugged into the computer.

This is probably due to dust or debris in the Mousetrapper near the sensors. In most cases, you can easily fix this yourself.

All you need is a can of compressed air (available from most office supply and electronics stores). Follow the steps below.

  • Disconnect the Mousetrapper from the computer.
  • Stand it on edge.
  • Press and hold the control pad in. Blow the compressed air into the gap that this creates.
  • Wait about 5 minutes to make sure that any condensation that has occurred evaporates.
  • Then connect the Mousetrapper again and work as usual to see if the problem is gone.

+ How can I see the age of my mousetrapper to know if it is still under warranty?

There is a label on the underside of your Mousetrapper with the product’s serial number. The serial number consists of: MTV xx xxxxxx (ex. MTV09 312336)

Send an email with your serial number to [email protected].

+ Some of the mousetrapper buttons seem to have no function.

To check which commands are available for each key, download and install our app or use it in your browser.

+ I can’t download or install the MT Keys at my workplace.

All changes made in MT Keys are stored locally in the Mousetrapper, so you can install MT Keys on any computer and plug in your Mousetrapper there to program the software. There are no limitations in the administrator rights, so you keep your changes when you plug it back in at your workplace.

Download and install the MT Keys App or use it directly in the browser.

+ How do I change the wrist pads on my Mousetrapper?

It is possible to replace the wrist pads on Mousetrapper models Advance 2.0 and Prime if they become worn. New pads can be purchased from our resellers and directly via Mousetrapper. Contact us if you need help with ordering new wrist pads.

Replacing the wrist pads
Start by easing off the frame that surrounds each pad. This can be done entirely by hand or with the help of a thin object. Gently pry up the inside edges of the frame, remove the old pad and insert the new one. Then press the frame back down until all the retention clips snap into place.

+ My battery won’t charge anymore or has expanded.

We use the type of battery found in most mobile telephones today. The durability varies depending on usage. The battery has a 6-month warranty.

If the battery has expanded so the battery compartment cover can no longer be closed easily, the battery should be disconnected immediately and handed in for recycling. Do not try to force the cover on again if the battery doesn’t fit (see image). Of course, it is possible to work with the battery disconnected by using the supplied USB cable.

Replacing the battery
New batteries can be purchased from most Mousetrapper resellers and directly from us.
You can easily replace the battery in Mousetrapper Prime yourself as it sits under a battery compartment cover that is easy to open without tools.

+ What product guarantees does Mousetrapper offer?

Advance 2.0, Advance 2.0+ and Lite:
A 2-year guarantee from the date of purchase.

Flexible, Prime and Alpha:
A 2-year guarantee from the date of purchase. A 6-month guarantee applies to the battery.

+ I have lost or damaged the USB cable. Which cable should I buy?

Mousetrapper Lite and Alpha use a USB-MicroUSB cable.
Mousetrapper Advance 2.0, Flexible and Prime use a USB-Mini USB cable.
These can be purchased from most electronics retailers or from Mousetrapper. Contact us to order.